Our Communications Policy
Ascend Viral’s communications policy prioritizes security, transparency, and efficiency to ensure the best support experience.
Preferred Contact: The Secure Dashboard
Our primary method of communication with active clients is through the secure Assistant Dashboard at assistant.ascendviral.com. This platform is designed to centralize your communications, offering a secure space to interact with your Personal Growth Assistant, review insights, and adjust your growth strategy. The dashboard is built with advanced encryption to ensure your information stays safe.
While email is available for pre-sale inquiries and for additional assistance, we encourage users to use the secure dashboard for a seamless experience. If you need additional support, our email team is here to help, but it’s always our goal to keep communications on the Ascend Viral platform.
Why We Have a YouTube Channel
Our YouTube channel is one way we stay transparent and provide additional resources for both clients and the broader Instagram community. Through series like Growth Grades, we share insights, tips, and reviews of other growth services, helping you understand industry best practices and make informed decisions. YouTube is also an ideal place to break down complex topics visually, giving you a chance to learn strategies that align with Ascend Viral’s ethical growth principles.
Our Live Chat
Live chat on ascendviral.com is designed for pre-sale inquiries, providing an accessible way for potential clients to learn more about Ascend Viral before they sign up. For current clients, we recommend using the secure dashboard to get in touch with us. If you’re an active subscriber, the Assistant Dashboard is the best place to connect with your Growth Assistant, request adjustments, and discuss strategy.
As a security measure, we advise clients never to share sensitive information over live chat. Instead, you can enter any necessary details securely in your onboarding form or on the control tab within the Assistant Dashboard. This approach ensures that sensitive information is stored securely and protected at all times.
Our Email Policy
While we sometimes communicate with clients via email, our goal is to keep conversations on ascendviral.com. Email is available as needed, particularly for pre-sale questions or specific support needs. Every email interaction is handled professionally, and we aim to respond to emails within 72 hours—typically within 24 hours. As with live chat, please refrain from sharing sensitive information over email, instead using the Assistant Dashboard for secure communication.
Meet Gabby Miravite, Our Chief Happiness Officer
Gabby Miravite plays a key role in Ascend Viral as our Chief Happiness Officer. Her job is to manage any potential disputes between clients and their Personal Growth Assistants, ensuring a smooth, positive experience. Gabby is dedicated to understanding and addressing client concerns, and she works to foster open, helpful communication.
Response Times and Support Schedule
We aim to respond to all inquiries within 24 hours, though response times may extend up to 72 hours if additional support is required. Ascend Viral’s team is offline on Sundays, so no account activity or support is conducted on that day.
Why We Don’t Have a LinkedIn Presence
Ascend Viral operates across multiple countries, and the individual teams that work exclusively with us operate under different legal names to comply with each country’s regulations. As a result, we do not maintain a LinkedIn presence, instead focusing on the platforms that directly support our service and educational outreach. This structure allows us to better allocate resources where they’re most effective: our website.
Final Thoughts
Ascend Viral’s Communications Policy is centered around security, efficiency, and clear guidance. By using our secure Assistant Dashboard, providing YouTube resources, and keeping live chat and email available as needed, we maintain a balance that protects your privacy while keeping you connected with your team. We’re here to support you every step of the way on your growth journey—always with clarity, security, and your best interests in mind.
