Privacy Policy
Hello!
At Ascend Viral, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By using Ascend Viral’s website and services, you consent to the collection and use of information in accordance with this policy.
Information We Collect
When you sign up for our services, we may collect the following information:
- Personal Information: Name, email address, billing address, and payment details.
- Instagram Information: Your Instagram username and account details necessary to perform actions on your behalf.
- Payment Information: Payment details required for processing transactions, such as credit card numbers, which are securely processed through third-party payment processors (Stripe and PayPal). Ascend Viral does not store payment information directly.
- Usage Information: Information about how you interact with our website, including your IP address, browser type, and activity logs.
How We Use Your Information
The information we collect is used to provide, maintain, and improve our services. Specifically, we use your information to:
- Provide Services: Use your Instagram credentials to perform the manual growth activities outlined in our service, such as follow/unfollow actions.
- Communicate: Respond to inquiries, provide support, and send service-related communications, such as updates and account notifications.
- Process Payments: Manage billing and payment transactions through Stripe and PayPal.
- Improve User Experience: Analyze how you use our website and services to make improvements, address issues, and optimize performance.
- Security and Compliance: Ensure the safety and security of your account, comply with legal obligations, and prevent fraud or abuse of our services.
How We Protect Your Information
We prioritize your data security and use advanced encryption technologies to safeguard your personal information. Specific measures include:
- Secure Storage: We store all submitted personal information using advanced encryption and secure servers. Some information (such as your name and username) may be shown to other users if users decide to participate in our message boards.
- Restricted Access: Only authorized personnel and your assigned Growth Assistant have access to your Instagram information for service-related purposes.
- Third-Party Payment Processing: Payment transactions are securely handled through trusted third-party processors, including Stripe and PayPal. Ascend Viral does not store credit card information directly.
Cookies and Tracking Technologies
Ascend Viral uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic, remember user preferences, and provide a more personalized experience. You can control the use of cookies through your browser settings.
Types of Cookies We Use:
- Essential Cookies: Necessary for the functionality of our website.
- Analytics Cookies: Help us understand how visitors interact with our website and track website performance.
- Preference Cookies: Store your preferences and settings, such as language selection.
You can opt to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Sharing Your Information
Ascend Viral values your privacy and will not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Payment Processors: We share payment-related information with Stripe and PayPal to securely process transactions.
- Third-Party Tools: We use OwlStat for analytics purposes, which only accesses public Instagram data and complies with Instagram’s data policies.
- Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to protect the rights, property, or safety of Ascend Viral, our clients, or others.
Data Retention
We retain your personal information for as long as is necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This includes retaining information to comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your service, we will delete your Instagram login credentials (typically within 60 days), but certain data may be retained for record-keeping purposes.
Your Data Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.
To exercise any of these rights, please email us at support [at] ascendviral.com.
Payment Security
Ascend Viral processes all payments securely through third-party payment processors, Stripe and PayPal. We do not store or manage your payment information directly, and we adhere to the security standards established by these payment providers.
You agree to the use of Stripe and PayPal’s services by engaging with our payment processes, and any issues regarding payment security should be directed to them. Ascend Viral is not responsible for any payment-related issues arising from the use of these services.
Third-Party Links
Our website may contain links to third-party websites. Ascend Viral is not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
Ascend Viral reserves the right to update or modify this Privacy Policy at any time. If any significant changes are made, we will notify clients via email or through our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support [at] ascendviral.com. We are committed to addressing your concerns and protecting your privacy.
