Hello!
At Ascend Viral LLC (“Ascend”, “we”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (ascendviral.com) and app (app.ascend.so). By using Ascend’s website and services, you consent to the collection and use of information in accordance with this policy.
Information We Collect
When you use our services, we may collect the following information:
- Account Information: Your email address and the details you add to your account, such as your name.
- Instagram Information: The Instagram username you link to your account, and public Instagram content and statistics — public profiles, posts, videos and engagement numbers — that our systems analyze to provide the service.
- Payment Information: Payment details required for processing transactions, such as card numbers, which are collected and processed by our payment processor, Stripe. Ascend does not store payment information directly.
- Usage Information: Information about how you interact with our website and app, including your IP address, browser type, and activity logs.
- Support Messages: What you send us by email, through the contact form, or in Messages in the app.
How We Use Your Information
The information we collect is used to provide, maintain, and improve our services. Specifically, we use your information to:
- Provide Services: Analyze public Instagram content to power your feeds, searches and chats; check your linked account’s public statistics so the app can show your progress; and deliver the Growth plan on plans that include it.
- Communicate: Respond to inquiries, provide support, and send service-related communications, such as updates and account notifications.
- Process Payments: Manage billing and payment transactions through Stripe.
- Improve User Experience: Analyze how you use our website and services to make improvements, address issues, and optimize performance.
- Security and Compliance: Ensure the safety and security of your account, comply with legal obligations, and prevent fraud or abuse of our services.
How We Protect Your Information
We prioritize your data security:
- Encryption: Personal information is encrypted in transit and stored on secure servers.
- Restricted Access: Access to personal information is limited to the people who need it to run the service.
- Third-Party Payment Processing: Payment transactions are securely handled by Stripe. Ascend does not store card information directly.
Cookies and Tracking Technologies
Ascend uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic, remember user preferences, and provide a more personalized experience. You can control the use of cookies through your browser settings.
Types of Cookies We Use:
- Essential Cookies: Necessary for the functionality of our website.
- Analytics Cookies: Help us understand how visitors interact with our website and track website performance.
- Preference Cookies: Store your preferences and settings, such as language selection.
You can opt to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Sharing Your Information
Ascend values your privacy and will not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Payment Processor: We share payment-related information with Stripe to securely process transactions.
- Service Providers: We use trusted providers to host our infrastructure and deliver our emails. They process data only on our instructions and only as needed to run the service.
- Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to protect the rights, property, or safety of Ascend, our clients, or others.
Data Retention
We retain your personal information for as long as is necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This includes retaining information to comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we delete or anonymize your personal information, except for records we are required to keep, such as billing records. You can request deletion at any time — see Your Data Rights.
Your Data Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.
To exercise any of these rights, go to Settings, then Privacy in the app and send a request under “Data export or deletion”, or email us at support@ascendviral.com.
Payment Security
Ascend processes all payments securely through Stripe, our third-party payment processor. We do not store or manage your payment information directly, and we adhere to the security standards established by Stripe. Any issues regarding payment security can be directed to us or to Stripe.
Third-Party Links
Our website may contain links to third-party websites. Ascend is not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Governing Law
This Privacy Policy is governed by the laws of the State of Wyoming and the United States, consistent with our Terms & Conditions.
Changes to This Privacy Policy
Ascend reserves the right to update or modify this Privacy Policy at any time. If any significant changes are made, we will notify clients via email or through our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@ascendviral.com or +1 (385) 266-8404. We are committed to addressing your concerns and protecting your privacy.
Ascend Viral LLC
30 N Gould St #33039
Sheridan, WY 82801