Questions about your plan, the Growth plan or your account. Add your Instagram handle to speed things up.
Get in touch.
Email support@ascendviral.com or call +1 (385) 266-8404, Mon–Fri, 9am–5pm MT. On the Growth and Viral plans, you can also message your growth assistant from Messages.
Or send a message.
It goes straight to our support inbox. We typically reply within one business day.
Quick answers.
Something else? Visit the help center.
How do I cancel my Ascend plan?
In the Ascend app, go to Settings. You keep your plan until the end of your billing month, then move to Free. Your chats and saved Reels stay.
Can I get a refund?
Not happy? Message us within 10 days of your first payment and we’ll refund it, once per client. Charged by accident? Tell us within 48 hours of the charge. The details are in the Refunds & Returns policy.
How do I delete my account or get a copy of my data?
In the Ascend app, go to Settings, then Privacy, and send a request under “Data export or deletion”. Our team handles it and emails you when it’s done.
One of my Reels is on your site. Can you take it down?
Yes. Email support@ascendviral.com with the link and we’ll remove it.
How do I keep my account out of Ascend’s rankings?
If you use Ascend, turn on “Hide me from discovery” in Settings. It works once your Instagram is linked with the DM code. If you don’t use Ascend, email us your Instagram handle and ask to be left out.
Where do I log in?
At app.ascend.so, with your email. Ascend Viral members log in there too.
Company details.
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Mailing address
Ascend Viral LLC
30 N Gould St #33039
Sheridan, WY 82801
USA -
Support
+1 (385) 266-8404
Mon–Fri, 9am–5pm MT
Replies within one business day. -
Legal
Terms, privacy policy, refunds & returns, payment policy and disclaimer.
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Help center
Answers about plans, credits, the Growth plan and results.
Visit the help center