Terms & Conditions

Terms & Conditions

Hello!

Welcome to Ascend Viral! These Terms of Service (“Terms”) govern your access to and use of Ascend Viral’s services (“Service”), including any content, features, or functionality offered as part of our Instagram growth service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service.

Overview of Services

Ascend Viral is a full-service Instagram growth agency that offers manual, ethical Instagram growth. We provide personalized engagement through our Personal Growth Assistant service, targeting real users based on your preferences. Our approach is manual, meaning no bots, no automation, and no shortcuts. All actions performed on your behalf are done in compliance with Instagram’s Terms of Service, ensuring the safety and integrity of your account.

Account Setup and Client Responsibilities

By subscribing to Ascend Viral, you agree to provide accurate and up-to-date information, including access to your Instagram account, as necessary for us to perform our services. Ascend Viral requires your Instagram login credentials to perform actions on your behalf. Your security and privacy are our top priority, and we store your data securely using advanced encryption protocols.

Clients are responsible for ensuring their Instagram account complies with Instagram’s terms of service, as Ascend Viral is not liable for any violations, restrictions, or actions taken by Instagram against your account, including bans or suspensions.

Service Expectations

While Ascend Viral provides strategies and hands-on assistance to grow your Instagram following, growth results vary based on factors such as niche, content quality, account history, and target audience. Ascend Viral cannot guarantee specific numbers of followers, likes, or engagement levels. Our goal is to help build an engaged, authentic community around your content through ethical and sustainable methods.

We do not use bots or artificial engagement, and we do not promise or sell followers, likes, or comments. Growth is a natural byproduct of the engagement strategies we employ, but we focus on quality over quantity.

Real Growth Guarantee

Ascend Viral offers a Real Growth Guarantee to ensure you receive meaningful results from our service. If your cost per follower exceeds $1 in any given month, you are eligible for a full refund for that month. This guarantee is in place to assure you that we are delivering value. Refund requests must be made within the same month of service. Retroactive refund requests for previous months are not supported.

To qualify for a refund under the Real Growth Guarantee, clients must contact Ascend Viral’s support team within the applicable month, providing relevant details about growth results.

Refund Policy

Ascend Viral’s refund policy includes:

• A full refund for a month where we fail to meet our Real Growth Guarantee standards. Limit one refund per user.
• Refund requests must be submitted within the same month of service; requests for retroactive refunds for multiple months are not supported.
• Refunds or complimentary service months disqualify clients from receiving future refunds for subsequent months of service.
• Refunds are also available for accidental payments, provided the request is made within 48 hours of the payment by contacting any of our approved ascendviral.com support channels.
• Refunds are not applicable for accounts that violate Instagram’s terms or use third-party growth services that conflict with Ascend Viral’s methods.

Please note that all subscription fees are auto-renewing, and it is the client’s responsibility to cancel their subscription if they no longer wish to use the service. Refunds will not be issued for non-utilization of the service unless properly canceled through our Member’s Area.

Subscription and Billing

Ascend Viral’s services operate on a subscription basis. Upon subscribing, clients agree to recurring billing based on the selected service plan. Subscriptions auto-renew unless canceled before the next billing cycle.

Clients can cancel their subscription at any time via the Member’s Area. Simply messaging us does not constitute a cancellation. You will receive a confirmation email once the cancellation is complete. Failure to cancel before the next billing cycle results in a renewal, and no refunds will be issued for subscriptions that have already been renewed if the request is not made after the first 48 hours of the initial payment.

Limitations of Liability

Ascend Viral provides services that comply with Instagram’s terms; however, we are not responsible for any actions Instagram may take against your account, including but not limited to temporary restrictions, shadowbans, or permanent account suspension. By using our services, you release Ascend Viral from legal responsibility related to any actions taken by Instagram on your account.

Ascend Viral is not liable for any losses, including but not limited to loss of followers, account restrictions, or impacts on business, that result from factors outside our control, such as Instagram’s algorithm changes or external growth services used by the client.

For more information, please read our Legal Disclaimer page.

Security and Privacy

Your security is important to us. We use advanced encryption protocols to protect your login credentials and other personal data. The only third-party tool we use is OwlStat, which complies with Instagram’s data policies and accesses only publicly available data. 

We will never sell or share your personal information with unauthorized third parties. By using our services, you agree to our data usage policy and the collection of data required to perform our services.

Communication Policy

Ascend Viral’s preferred method of communication with clients is through our secure Assistant Dashboard. We also offer email support for pre-sale inquiries and users requiring additional assistance. While we aim to centralize communications on our website, we’re happy to engage via email if needed. However, sensitive information should not be shared via email or chat and should only be entered through our secure onboarding form.

Live chat is available on ascendviral.com for pre-sale inquiries. Active clients should use the Assistant Dashboard to connect with our team.

Service Refusal and Termination

Ascend Viral holds the right to refuse service to anyone and may terminate a client’s service for any reason, including but not limited to:

• Inappropriate behavior towards Ascend Viral team members.
• Providing inaccurate billing information.
• Using Cash App credit cards for the free trial.
• Using a payment account that is flagged by our payment processors.
• Providing fictitious information.
• Providing Instagram accounts that violate Instagram’s terms of service.
• Providing Instagram accounts deemed too difficult to grow (rare).
• Providing instructions that go beyond a Personal Growth Assistant’s typical follow/unfollow activity.
• Requesting overly specific targeting beyond the reasonable scope of our onboarding criteria.
• Any other reason Ascend Viral deems necessary for service termination.

Use of Cookies

Ascend Viral uses cookies to enhance your browsing experience and improve the functionality of our website. Cookies are small data files stored on your device that help us analyze website traffic, personalize content, and provide a more user-friendly experience. By using our website, you agree to the use of cookies in accordance with our privacy policy. You can disable cookies through your browser settings if you choose, but this may affect the performance of our website.

Payment Processing

Ascend Viral uses trusted third-party payment processors, including Stripe and PayPal, to securely handle all transactions. By using our service, you agree to Stripe and PayPal’s terms of service. Ascend Viral does not store your payment information directly and is not responsible for any issues arising from payment processors.

Affiliations

Ascend Viral is an independent digital marketing agency and is not affiliated with Meta, Instagram, Facebook, TikTok, Google, or any other platforms or services. Our growth strategies comply with Instagram’s terms of service but operate independently of any formal affiliation with Meta or its associated companies.

Acceptable Use

Clients agree to use Ascend Viral’s services in accordance with applicable laws and regulations. You agree not to use our services for any illegal or unauthorized purposes, including but not limited to:

• Violating Instagram’s terms of service.
• Engaging in fraudulent or misleading activities.
• Using the service to harass, abuse, or harm others.

Violation of these terms may result in immediate termination of your account without refund, as well as potential legal action.

Governing Law

These Terms of Service are governed by the laws of the United States, and any legal disputes arising from the use of Ascend Viral’s services will be subject to the jurisdiction of the courts in Salt Lake City, Utah.

Intellectual Property and Copyright

All content and materials available on this website, including but not limited to text, graphics, images, logos, videos, audio clips, software, code, data compilations, design, layout, look, and appearance (collectively, the “Content”) are the property of Ascend Viral LLC or its content suppliers, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws, unless otherwise stated.

The compilation, organization, and display of the Content, as well as all software and inventions used on or associated with this website, are the exclusive property of Ascend Viral LLC.

Restrictions on Use

You are granted a limited, non-exclusive, non-transferable license to access and view the Content solely for your personal or commercial use. Except as otherwise expressly authorized by Ascend Viral LLC, you agree not to:

•Reproduce, distribute, modify, transmit, display, perform, publish, license, create derivative works from, or sell any Content, products, or services obtained from this website.

•Download, copy, or use any portion of the Content for commercial purposes without the prior written consent of Ascend Viral LLC.

•Reverse-engineer, decompile, disassemble, or extract any software or proprietary code from the website.

Copyright Infringement

Any unauthorized use of the Content is strictly prohibited and may violate copyright, trademark, and other applicable laws. Ascend Viral LLC will actively enforce its intellectual property rights to the fullest extent of the law, which may include seeking legal action, damages, and injunctive relief.

If you believe that your work has been used or copied in a way that constitutes copyright infringement, please notify us by providing the following information:

1.A description of the copyrighted work that you claim has been infringed;

2.The exact location of the infringing material on our website;

3.Your contact information (name, address, telephone number, and email address);

4.A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner or its agent;

5.A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf;

6.An electronic or physical signature of the person authorized to act on behalf of the copyright owner.

Trademarks

All trademarks, service marks, logos, and trade names displayed on this website are the property of Ascend Viral LLC or other third parties. You may not use, reproduce, or display any of the trademarks without prior written consent from the trademark owner.

Reservation of Rights

Ascend Viral LLC reserves all rights not expressly granted in these Terms of Service. Any unauthorized use of the Content or website may result in the termination of the limited license granted to you, without further notice.

Changes to the Terms of Service

Ascend Viral reserves the right to update or modify these Terms at any time. Clients will be notified of significant changes, and continued use of the service following any updates constitutes acceptance of the new Terms.

If you have any questions or concerns about these Terms, please contact us at support [at] ascendviral.com or through our secure dashboard. Thank you for choosing Ascend Viral, where ethical growth and client satisfaction are always our top priorities.

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Privacy Policy

Privacy Policy

Hello!

At Ascend Viral, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By using Ascend Viral’s website and services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

When you sign up for our services, we may collect the following information:

• Personal Information: Name, email address, billing address, and payment details.
• Instagram Information: Your Instagram username and account details necessary to perform actions on your behalf.
• Payment Information: Payment details required for processing transactions, such as credit card numbers, which are securely processed through third-party payment processors (Stripe and PayPal). Ascend Viral does not store payment information directly.
• Usage Information: Information about how you interact with our website, including your IP address, browser type, and activity logs.

How We Use Your Information

The information we collect is used to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide Services: Use your Instagram credentials to perform the manual growth activities outlined in our service, such as follow/unfollow actions.
• Communicate: Respond to inquiries, provide support, and send service-related communications, such as updates and account notifications.
• Process Payments: Manage billing and payment transactions through Stripe and PayPal.
• Improve User Experience: Analyze how you use our website and services to make improvements, address issues, and optimize performance.
• Security and Compliance: Ensure the safety and security of your account, comply with legal obligations, and prevent fraud or abuse of our services.

How We Protect Your Information

We prioritize your data security and use advanced encryption technologies to safeguard your personal information. Specific measures include:

• Secure Storage: We store all submitted personal information using advanced encryption and secure servers. Some information (such as your name and username) may be shown to other users if users decide to participate in our message boards.
• Restricted Access: Only authorized personnel and your assigned Growth Assistant have access to your Instagram information for service-related purposes.
• Third-Party Payment Processing: Payment transactions are securely handled through trusted third-party processors, including Stripe and PayPal. Ascend Viral does not store credit card information directly.

Cookies and Tracking Technologies

Ascend Viral uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic, remember user preferences, and provide a more personalized experience. You can control the use of cookies through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for the functionality of our website.
• Analytics Cookies: Help us understand how visitors interact with our website and track website performance.
• Preference Cookies: Store your preferences and settings, such as language selection.

You can opt to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Sharing Your Information

Ascend Viral values your privacy and will not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Payment Processors: We share payment-related information with Stripe and PayPal to securely process transactions.
• Third-Party Tools: We use OwlStat for analytics purposes, which only accesses public Instagram data and complies with Instagram’s data policies.
• Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to protect the rights, property, or safety of Ascend Viral, our clients, or others.

Data Retention

We retain your personal information for as long as is necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. This includes retaining information to comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your service, we will delete your Instagram login credentials (typically within 60 days), but certain data may be retained for record-keeping purposes.

Your Data Rights

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.

To exercise any of these rights, please email us at support [at] ascendviral.com.

Payment Security

Ascend Viral processes all payments securely through third-party payment processors, Stripe and PayPal. We do not store or manage your payment information directly, and we adhere to the security standards established by these payment providers.

You agree to the use of Stripe and PayPal’s services by engaging with our payment processes, and any issues regarding payment security should be directed to them. Ascend Viral is not responsible for any payment-related issues arising from the use of these services.

Third-Party Links

Our website may contain links to third-party websites. Ascend Viral is not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

Ascend Viral reserves the right to update or modify this Privacy Policy at any time. If any significant changes are made, we will notify clients via email or through our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support [at] ascendviral.com. We are committed to addressing your concerns and protecting your privacy.

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