Accepted Payment Methods
All Ascend payments are processed by Stripe. We accept major credit and debit cards; depending on your device and region, Stripe may also offer wallets such as Apple Pay, Google Pay and Link at checkout.
Billing Currency
All prices are in US dollars (USD). If your card is in another currency, your bank converts the charge at its own rate and may add a conversion fee.
When You Are Charged
Paid plans start with a 5-day free trial. Your first charge is made when the trial ends, unless you cancel before then. After that, your plan renews automatically every month on your billing date, until you cancel in Settings. Credit packs are charged once, when you buy them.
Plan Changes
You can switch plans anytime. Upgrades and downgrades apply right away, and the price adjusts for the time left in your billing month.
Failed Payments
If a renewal payment fails, Stripe retries it over the following days. If the payment still can’t be collected, your paid plan ends and your account moves to the Free plan. Your chats and saved Reels stay, and you can start a paid plan again anytime.
Your Payment Data
Card details are entered on Stripe’s secure checkout and handled by Stripe, a certified PCI-DSS payment processor. Ascend never sees or stores your full card number.
Your Billing History
You can see your past charges and manage your payment method in the app under Settings, then Membership, then Manage Membership.
Refunds
Refunds are covered by our Refunds & Returns policy: if something went wrong with a charge, contact us within 14 days and we’ll make it right.
Questions
Write to support@ascendviral.com or call +1 (385) 266-8404, and we’ll help. The full legal terms are in our Terms & Conditions.
Ascend Viral LLC
30 N Gould St #33039
Sheridan, WY 82801